Hayk Coffee – haykcoffee.am
Terms & Conditions and Return Policy
Effective Date: 01/09/2025
Company: Coffee Up LLC, operating under the brand “Hayk Coffee”
Website: www.haykcoffee.am

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Terms & Conditions

1. General

By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Products & Services

• Hayk Coffee offers roasted coffee, ground coffee, brewing accessories, and related products.
• Product descriptions, images, and prices are provided for information only. We aim for accuracy, but minor differences may occur.

3. Orders & Payments

• Orders placed via our website are considered an offer to purchase.
• We reserve the right to accept or decline any order.
• Payments are processed securely through our payment partners.

4. Shipping & Delivery

• Deliveries are made within Armenia and selected international destinations.
• Delivery times are estimates and may vary due to logistics, weather, or customs.
• We are not liable for delays outside our control.

5. Returns & Refunds

Please see our Return Policy below for details.

6. Intellectual Property

All content on haykcoffee.am (logos, images, text, product descriptions, and designs) is the property of Hayk Coffee and may not be copied or reproduced without permission.

7. Privacy & Data Protection

We respect your privacy. Personal data collected through the website is used only for order fulfillment, customer communication, and improving services. We do not sell or share your information with third parties without consent.

8. Liability

• Hayk Coffee is not responsible for any indirect or consequential damages arising from the use of our website or products.
• Our liability is limited to the value of the product purchased.

9. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Armenia. Any disputes shall be settled in the competent courts of Yerevan.

10. Amendments

We reserve the right to update or change these Terms & Conditions at any time. The latest version will always be available on our website.

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Return & Refund Policy

At Hayk Coffee, customer satisfaction is important to us. Please read our return policy carefully:

1. Coffee Products

• Coffee is a perishable product; therefore, returns or exchanges are only accepted if you contact us within 24 hours of delivery.
• If you receive the wrong item or a damaged package, please call us immediately at 041200041 or email barev@haykcoffee.am.
• If approved, we will replace the product or issue a refund.

2. Non-Coffee Products (Equipment & Accessories)

• Brewing equipment and accessories may be returned within 24 hours of purchase/delivery, provided they are unused, in original packaging, and accompanied by a receipt.
• Return shipping costs are the responsibility of the customer unless the item was defective or sent in error.

3. Refund Process

• Refunds (if approved) will be processed within 7–10 business days via the original payment method.
• We may request photos or evidence before approving a return.

4. Contact

For return requests, please contact us within 24 hours:

• Email: barev@haykcoffee.am
• Phone: 041200041
• Address: Saryan 4, Yerevan, Armenia